Shipping & Delivery Policy
Thank you for shopping with us! We’re committed to providing a smooth and reliable delivery experience for every customer. Below you’ll find all the information you need about how orders are processed, shipped, and delivered.
Order Processing Time
Once your order is placed, our team begins processing it within 1–3 business days.
This includes order verification, quality checks, and packaging.
- Orders are not processed on weekends or public holidays.
- If there is a delay due to high order volume or stock updates, we will notify you by email.
Shipping Times
Because we work with trusted global suppliers, delivery times vary by region.
Average delivery times:
- United States: 7–15 business days
Please note: These are estimates and can be affected by customs inspections, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the products in your cart.
We aim to offer fair and competitive rates, and many items include discounted or free shipping promotions.
Tracking Your Order
As soon as your order ships, you will receive a tracking number via email.
- Please allow 2–5 days for the tracking information to update in the system.
- If your tracking number shows “No information available”, it may mean the package has not yet been scanned by the carrier.
Multiple-Item Orders
If your order contains multiple products, they may arrive in separate packages.
This allows us to deliver items faster and avoid unnecessary delays.
You will receive a tracking number for each shipment when applicable.
Shipping Delays
Although rare, delays may occur due to:
- Customs procedures
- Extreme weather
- Carrier backlogs
- Global logistics disruptions
If your order is significantly delayed, please contact us and we will assist immediately.
Lost or Missing Packages
If your package appears lost, please contact us within 30 days of the estimated delivery date.
We will open an investigation and either replace the item or issue a refund, depending on the situation.
Wrong Address or Delivery Issues
Please double-check your address before placing an order.
If an incorrect address was provided:
- We cannot guarantee the package can be retrieved.
- The customer is responsible for reshipping fees if the carrier returns the package.
If the carrier marks the package as delivered but you did not receive it, please contact your local post office or delivery provider first, then reach out to us.
Customs, Duties & Taxes
Some countries may require duties or import taxes upon delivery.
These fees are the responsibility of the customer and may vary depending on your location.
Contact Us
If you have any questions about your shipment or need help tracking your order, our support team is here to help.
📧 Email: dr.kabir.shirzai@gmail.com
We’re here to ensure your experience is smooth from checkout to delivery.