Return and Refund

Refund & Return Policy

We want you to feel confident and satisfied every time you shop with us. If something isn’t right with your order, we’re here to help make it right.

30-Day Return Window

You may request a return within 30 days of receiving your item.
To be eligible for a return:

  • The item must be unused and in its original condition
  • All accessories, manuals, and packaging must be included
  • You must provide proof of purchase (order number or receipt)

Please contact us before sending anything back. Items returned without approval may not be accepted.

Non-Returnable Items

Some items cannot be returned for hygiene or safety reasons, including:

  • Personal-care devices (e.g., massagers) that have been used
  • Health and wearable items once unsealed
  • Gift cards
  • Clearance or final-sale items

Damaged, Defective, or Incorrect Items

If your item arrives damaged, faulty, or not what you ordered, please contact us within 7 days of delivery.

We will ask for:

  • A brief description of the issue
  • Photos or videos showing the problem

After confirming the issue, we will offer:

  • A replacement, OR
  • A full refund, depending on your preference

There is no need to return damaged items if they are under $10 in most cases.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method
  • Processing time is typically 3–7 business days, depending on your bank or card issuer

Shipping costs are non-refundable unless the return is due to our error.

Return Shipping Costs

  • If the return is due to our mistake (wrong item, damaged item), we cover all shipping costs.
  • If the return is for personal reasons (changed mind, ordered wrong item, etc.), the customer is responsible for return shipping.

Exchanges

If you wish to exchange a product for a different model, size, or color, contact us and we will assist you with the process.

Lost or Missing Refunds

If you haven’t received your refund after the stated timeframe:

  1. Check your bank or card statement
  2. Contact your payment provider
  3. Contact us for assistance

We are happy to help resolve any issues.

Contact Us

If you have questions about returns or refunds, please reach out to our support team:

📧 Email: dr.kabir.shirzai@gmail.com
⏳ Response Time: 24–48 hours